Platform Terms and Conditions

1. Introduction

These Terms govern all use of the Maritime Delivery platform at maritime.delivery, owned and operated by Nordic Crew Worldwide, S.L. ("NCW"). The Platform offers: (a) a Delivery Marketplace for per-voyage yacht and vessel delivery assignments; and (b) a Recruitment Marketplace for permanent and long-term crew positions.

By creating an account you agree to these Terms. You must be at least 18 years of age. If you do not agree, do not use the Platform.

2. Definitions

• "Client" — any individual, company, vessel owner, or entity that posts a Delivery Listing or Crew Vacancy.
• "Crew Member" — any individual with a verified account who applies for or accepts assignments through the Platform.
• "User" — any Client or Crew Member.
• "SEA" — a Seafarer's Employment Agreement. NCW is not a party to any SEA.
• "Placement" — when a Client selects and confirms a Crew Member through the Platform.
• "Introduction" — the first occasion a Crew Member's profile is made visible to a Client through the Platform.
• "Platform Fee" — the fee payable by the Client to NCW as set out in Section 12.
• "User Content" — any information, certifications, documents, or other content uploaded by a User to the Platform.

3. Nature of the Platform

NCW operates as a technology marketplace only. NCW is not a recruitment agency, employment agency, shipowner, or employer. All contractual relationships are exclusively between the Client and the Crew Member. Certification verification is a safety access-control measure only — all selection decisions are made solely by the Client. Payment processing is carried out by Stripe Technology Europe, Limited. NCW does not hold or control funds directly.

4. Independent Contractor Status

Crew Members use Maritime Delivery as independent contractors or self-employed individuals — not as employees, workers, or agents of NCW. NCW does not direct, supervise, or control how Crew Members perform their work.

Crew Members are solely responsible for registering as self-employed and paying all applicable income tax, social security, and VAT in their country of residence.

5. Platform Services

5.1 Delivery Marketplace — Clients post per-voyage delivery assignments. Crew Members with verified certifications may apply. The Client is solely responsible for all hiring decisions.

5.2 Recruitment Marketplace — Clients post permanent and long-term positions. The Client is solely responsible for all hiring decisions.

5.3 Certification Verification — NCW verifies that submitted certifications appear authentic and valid on their face. NCW does not verify jurisdictional validity for any specific flag state or operating area. The Client is solely responsible for verifying that a Crew Member holds all certifications required by the vessel's flag state and any applicable port state regulations.

5.4 Client's final checks — NCW's checks of identity documents, certificates, Clients and listings are a screening measure to control access to the Platform. They are carried out on the documents and information provided at the time and are not a guarantee of a User's identity, qualifications, experience, fitness, conduct or suitability for a particular Assignment. Before engaging a Crew Member, the Client must carry out its own final checks — including inspecting original certificates and their validity on the Assignment dates, identity, medical fitness, experience, references, right to work and any insurance requirements — and decides alone whether to engage the Crew Member. Crew Members likewise remain responsible for checking the Client, the vessel and the Assignment before accepting it. To the extent permitted by law, NCW is not liable for any loss arising from a User's reliance on NCW's verification instead of their own checks.

5.5 Templates and assignment tools — NCW may offer optional tools and templates as a convenience, including a Seafarer's Employment Agreement (SEA) template pre-filled from listing data, the assignment workspace (terms acceptance, voyage log) and digital boat handover reports. Their use is voluntary. They are general templates, not legal advice, and may not reflect the law of the flag state, the place of work or the parties' specific circumstances. NCW is not a party to any agreement made between Client and Crew Member, assumes no obligations under it, and is not responsible for its content, completeness, legal validity or performance. The parties are responsible for reviewing, completing and adapting any template, for choosing the contract that fits their situation, and for obtaining independent legal advice where needed.

5.6 Crew Search — Verified Clients can search Crew Members whose photo ID and/or at least one certificate NCW has verified. Clients see a masked profile (no name, contact details, nationality or vessel names; blurred photo). Contact details are shared only through NCW after the Crew Member agrees, and any introduction made this way is an Introduction under Section 15. Crew Members can switch off crew search at any time.

5.7 Video interviews — A Client may ask an applicant for a video interview through the Platform. The Crew Member proposes times, the Client chooses one and NCW provides the video link. Interviews are hosted and recorded by NCW for the purposes described in the Privacy Policy; by taking part, both participants confirm they have been informed of the recording. Interviews do not oblige either side to agree an Assignment, and payment is only made once the Client confirms a Crew Member. Using an interview to arrange work or payment outside the Platform is a breach of Section 15.

6. Client Obligations

By posting a listing, the Client confirms: the vessel is seaworthy and holds all required registrations; the vessel complies with all applicable maritime safety regulations; the Client holds hull and P&I insurance; and the agreed crew compensation and Platform Fee will be paid through the Platform's Stripe payment flow before the assignment commences. The Client shall not pass on any part of the Platform Fee to Crew Members.

Spanish waters (RD 186/2023): Clients operating in Spanish waters must comply with Royal Decree 186/2023 including charter licensing, crew documentation, KYC verification, and voyage reporting. Non-compliance may result in penalties of up to EUR 200,000 and vessel detention. NCW provides no regulatory compliance advice — the Client is solely responsible.

7. Crew Member Obligations

The Crew Member confirms all certifications and experience information are genuine, accurate, and current. Uploading falsified or invalid certifications is a material breach resulting in immediate permanent account termination.

Use of the Platform is free of charge for Crew Members: creating a profile, browsing listings, applying for and accepting Assignments, and receiving crew compensation never require payment. Verified Crew Members (approved photo ID and at least one verified certificate) may also use the sea-time logbook, the CV export and extended certificate expiry reminders free of charge. For the safety of Clients and Crew Members, listings are visible only to verified Crew Members, meaning a Crew Member whose photo ID has been approved by NCW and who has at least one certificate verified by NCW. Crew Members pay no percentage commission on Assignments and receive the full agreed crew compensation. Platform Fees are charged exclusively to Clients.

Crew Premium (optional). Crew Members may purchase an optional Crew Premium subscription that provides additional visibility and convenience features only — such as a Premium badge, a highlighted application and extended profile, being suggested to Clients whose Assignment matches the Crew Member's verified certificates, rating and profile-view statistics including an indication when a Client has viewed the Crew Member's profile after an application, instant job alerts (Crew Members without Premium receive job alerts as a daily digest), networking events and sessions with experienced maritime professionals inside the crew community, and a weekly scanner of publicly available third-party job postings; NCW may add further perks. Third-party postings shown by the scanner are found by AI, are not NCW listings and are not verified by NCW (see Section 10). Crew Premium does not affect a Crew Member's ability to apply for, be selected for, or be paid for any Assignment. Prices (excluding VAT): EUR 5 billed every month; EUR 25 paid upfront and billed every six months; or EUR 40 paid upfront and billed every twelve months. VAT is added at checkout at the rate applicable to the Crew Member's country (for example 21% in Spain: EUR 6.05, EUR 30.25 and EUR 48.40), and the final price including VAT is shown before payment. Before subscribing, the Crew Member chooses whether the plan renews automatically (auto-renew on) or ends after the first paid period (auto-renew off). Auto-renew can be switched on or off at any time from the Premium page; switching it off (cancelling) takes effect at the end of the current paid period, with no further charges. The 6- and 12-month plans are paid upfront, and a reminder is sent before any automatic renewal. Price changes apply only to new subscriptions; existing subscriptions keep their price unless the Crew Member is told at least 30 days in advance and can cancel free of charge before the change. Crew Premium is a digital service. A Crew Member who is a consumer has a right of withdrawal of 14 days from the day the subscription is concluded, without giving any reason. At the Crew Member's express request, Crew Premium starts immediately; if the Crew Member withdraws within the 14 days, the Crew Member pays an amount proportionate to the days already provided (Article 14(3) of Directive 2011/83/EU), the subscription ends at once and the remainder is refunded to the original payment method without undue delay and at the latest within 14 days. Section 13 explains how to withdraw.

8. Assumption of Risk

Maritime activities involve inherent risks including adverse weather, equipment failure, vessel unseaworthiness, personal injury, and death. By creating an account and applying for or accepting any assignment, each User explicitly acknowledges these risks and voluntarily assumes full personal responsibility for any injury, loss, damage, or death arising from or in connection with any voyage or assignment.

9. User Content and Platform Licence

Users retain ownership of their User Content. By uploading content, Users grant NCW a worldwide, non-exclusive, royalty-free licence to use, store, display, reproduce, and distribute that content solely for operating, improving, and promoting the Platform. This licence continues for up to 90 days following account termination for operational backup, or longer for legal proceedings or regulatory compliance. Any feedback submitted to NCW is provided on a non-confidential basis and may be used freely by NCW.

10. Artificial Intelligence and Automated Content

NCW does not use User Content or personal data to train AI or machine learning models without explicit prior consent.

AI Job Scanner. The weekly job scanner offered with Crew Premium uses artificial intelligence to find and summarise job postings published on public third-party websites. These postings are not NCW listings: NCW does not know, vet or verify the employers, agencies or postings concerned, is not a party to any contact, application or contract between a Crew Member and a third party, and does not guarantee that the AI-generated summaries are accurate, complete or current. Crew Members must check the original posting and the third party themselves before applying or sharing personal data. To the extent permitted by applicable law, NCW accepts no liability for third-party postings or for any dealings with third parties found through the scanner. This does not limit liability that cannot be excluded by law, including for wilful misconduct, gross negligence or under mandatory consumer protection rules.

Crew community and Sailor News. The crew community board is free for all Crew Members; networking events and expert sessions held in the community are part of Crew Premium. Events and sessions are organised on a best-efforts basis, may be online, have limited places and may be moved or cancelled; speakers and experienced professionals share their own views, not NCW advice. Sailor News — a page with maritime news collected automatically once a week from public news sites, with short summaries (which may be written by AI) and links to the original articles — is free for everyone and not part of Crew Premium. NCW does not write, check or endorse third-party articles and is not responsible for their content. Posts are visible to other Crew Members with the author's first name and last initial. Members must accept the community rules shown on the board before posting. Members are responsible for what they post; posts must follow those rules and section 11 and must not contain contact details, advertising, job adverts or statements about identifiable individuals. New posts are reviewed by NCW before they are published; replies are published at once and may be reviewed afterwards. NCW may reject, hide or remove posts and replies and remove a member's access to post on the board for breaches, without this affecting the rest of the Premium subscription. Advice shared by members is their own opinion, not NCW advice, and NCW does not check it. Members can delete their own posts at any time. Members may post or reply anonymously; NCW still knows the author and the same rules apply. Approved Crew Members may also add each other to a crew network and send each other direct messages once both have accepted; harassment, spam or unsolicited advertising in messages is not allowed, messages can be reported, and NCW may pause a member's messaging after a report.

11. Prohibited Conduct

• Submitting false, misleading, fabricated, or AI-generated information or certifications
• Applying for assignments without holding the required verified certifications
• Circumventing or attempting to circumvent the Platform Fee
• Manipulating, fabricating, or influencing reviews or ratings
• Using the Platform for any unlawful purpose
• Harassing, defaming, threatening, or discriminating against other Users
• Scraping, reverse-engineering, or interfering with the Platform
• Creating multiple accounts or re-registering after suspension or termination

12. Platform Fees, Payment and VAT

Platform Fees are charged exclusively to the Client. All prices and fees on the Platform are exclusive of VAT unless stated otherwise. VAT is calculated by Stripe at checkout from the billing address and added to the Platform Fee, the payment processing fee and Crew Premium; the final price including VAT is shown before payment. For EU business clients outside Spain with a valid VAT number, the reverse charge mechanism applies. Crew compensation is collected on behalf of the Crew Member and is not subject to NCW's VAT; any VAT on the Crew Member's own services is the Crew Member's responsibility. Upon confirming a Crew Member for a paid Assignment, the Client pays through the Platform's Stripe payment flow before the Assignment commences: the agreed crew compensation plus a Platform Fee of 8% of the agreed crew compensation, added on top. Example: agreed crew compensation EUR 2,500 + Platform Fee EUR 200 + VAT on the Platform Fee (e.g. EUR 42 at 21%) = EUR 2,742 payable by a consumer Client in Spain; the Crew Member receives EUR 2,500. Crew compensation is not paid directly by the Client to the Crew Member. Crew Members pay no percentage commission on Assignments. Consumers pay no payment-processing surcharge. Clients acting in a business or professional capacity (including recruitment agencies and companies) pay a payment processing fee equal to NCW's actual card-processing cost (currently 1.5% + EUR 0.25 per transaction), shown as a separate line before payment, in accordance with Article 62(4) of Directive (EU) 2015/2366.

Payment is processed by Stripe using separate charges and transfers. NCW does not provide a regulated escrow service and does not hold or control funds directly. Crew compensation is released to the Crew Member only after: (a) the payment has succeeded; (b) the Assignment has been completed; (c) both the Client and the Crew Member have confirmed completion; and (d) there is no active cancellation, refund, fraud, or dispute hold. If the parties disagree about completion, release of payment is paused while NCW reviews the Assignment and supporting documentation. Where one party has confirmed completion and the other party, after being notified by NCW, neither confirms completion nor raises a dispute within 14 days of that first confirmation, completion is deemed confirmed by that party and the crew compensation is released. [Deemed-confirmation rule subject to final Spanish/EU legal review.]

The Platform Fee is retained by NCW and is non-refundable once a Crew Member has been confirmed; the Platform Fee is distinct from crew compensation, which remains subject to the release and refund rules in this Section. [This non-refundability rule is subject to final Spanish/EU legal review.] Where an Assignment is terminated early due to force majeure or incapacity, crew compensation may be released pro rata proportionate to completed calendar days, with any remaining eligible amount refunded to the Client.

13. Cancellation and Refund Policy

Right of withdrawal and the online withdrawal function. Consumers may withdraw from a contract concluded on the Platform within 14 days of its conclusion, without giving any reason, where a right of withdrawal applies. To do so, use the withdrawal function at maritime.delivery/withdrawal, labelled “Cancel within 14 days – right of withdrawal”, which is linked in the footer of every page, on the Premium page and on the invoices page and is available throughout the withdrawal period. Enter your name, select the contract and how you want to receive confirmation, then press “Confirm withdrawal”. We send an acknowledgement of receipt, including the content of your withdrawal and the date and time it was received, by email without undue delay. You may also withdraw by any other unequivocal statement, e.g. by email to hello@nordiccrewworldwide.com. Sending the withdrawal before the 14-day period expires is sufficient.

Crew Premium (Crew Members): within the 14-day withdrawal period, withdrawal ends the subscription immediately and refunds the amount paid minus a proportionate amount for the days already provided (Section 7). After the withdrawal period, Crew Premium may be cancelled at any time from the Premium page by turning auto-renew off; perks continue until the end of the paid period and no partial refund is made for the remainder.

Assignments (Clients): Clients who are consumers may use the withdrawal function within 14 days of payment. As requested when paying, the service begins immediately, so on withdrawal the Client pays for the part already performed; the Platform Fee is not refunded once the Crew Member has been confirmed, because the introduction service is then fully performed. Otherwise, the Platform Fee is non-refundable once a Crew Member has been confirmed. Crew compensation is refunded in full if the Client cancels 15 or more days before departure; cancellations within 14 days of departure are reviewed by NCW and crew compensation may be refunded in whole or in part depending on the circumstances. If the Crew Member cancels or fails to appear, the Client is refunded the crew compensation in full and the Platform Fee is credited to the Client's next Assignment. Force-majeure and incapacity cases are settled pro rata per Section 12. Refunds are returned to the original payment method via Stripe within 5–10 business days.

Unpaid invoices: if a Client does not pay within 4 days of the due date, the invoice is cancelled and the Crew Member is released from the acceptance.

14. Reviews and Ratings

Reviews must be honest, accurate, and based on genuine first-hand experience. Prohibited: submitting false or AI-generated reviews; pressuring Users to submit, modify, or remove reviews; using defamatory language. NCW reserves the right to remove any review that violates these Terms.

15. Introduction Protection and Anti-Circumvention

Introduction Period: 12 months from first profile visibility. If a Client engages a Crew Member outside the Platform during this period, the full Platform Fee is payable. Deliberate circumvention incurs liquidated damages of 200% of the applicable Platform Fee. The Introduction Period does not apply where the Client can demonstrate by written evidence a direct, pre-existing professional relationship with the Crew Member prior to Introduction through the Platform.

16. Non-Solicitation

For 12 months following any Placement or completed delivery: Crew Members shall not directly solicit a Client for work outside the Platform; Clients shall not directly engage or offer work to any Crew Member introduced through the Platform outside the Platform. A breach by either party triggers the Platform Fee obligation and liquidated damages in Section 15.

17. Limitation of Liability

NCW operates as a technology marketplace only. To the fullest extent permitted by law, NCW shall not be liable for any loss, injury, illness, death, delay, or expense arising from User conduct, vessel condition, insurance failures, or force majeure. NCW's total aggregate liability shall not exceed the total fees received from that User in the 12 months preceding the claim. Nothing excludes NCW's liability for fraud, wilful misconduct, or mandatory consumer protection rights under Spanish or EU law.

18. Indemnity

Each User acting in a commercial or professional capacity agrees to indemnify NCW from claims arising from their use of the Platform, breach of these Terms, disputes between Users, injury or death arising from a voyage, insurance failures, or User Content that infringes third-party rights. This indemnity does not limit mandatory statutory rights of consumers under LGDCU and Directive 93/13/EEC.

19. Account Suspension, Termination and Dormancy

NCW may suspend or terminate accounts for material breach, submission of false or AI-generated content, non-payment, or harmful conduct. An account is dormant after 24 months of inactivity — NCW will notify at least 30 days before action. Users may reactivate by contacting NCW.

20. Digital Services Act (DSA) Compliance

NCW operates in compliance with Regulation (EU) 2022/2065. Users may report illegal content at hello@nordiccrewworldwide.com. Users who disagree with a content removal or account suspension may submit an internal complaint within 30 calendar days. NCW will provide a reasoned written response within 14 calendar days of receipt.

21. Data Protection (GDPR)

NCW processes personal data in accordance with GDPR and LOPDGDD. Full details are in the Privacy Policy. Personal data is retained for 24 months after last activity. NCW does not use User Content to train AI models without explicit prior consent.

Crew Manager — data processing on behalf of company Clients (Art. 28 GDPR). Recruitment agencies and commercial fleets can use Crew Manager to keep vessels, positions, rotations, candidates and crew records, including crew who are not Users. For that data the Client is the controller and NCW is its processor. NCW processes it only to provide Crew Manager and on the Client's documented instructions (given by using the features), keeps it confidential, restricts access to authorised staff, protects it with appropriate technical and organisational measures, uses only the sub-processors listed in the Privacy Policy (hosting, database and email providers), helps the Client answer data-subject requests and meet its security obligations, and deletes the data when the Client deletes it or closes its account. The Client must have a lawful basis for the data it enters, inform the people concerned, and keep the data accurate; the Client may request the information needed to demonstrate compliance. Crew Members who are Users are only linked to a Client's records after they accept, they then share their name, rank and the names and expiry dates of their certificates (never the documents), and they can stop sharing at any time. Shortlist links that a Client shares with its own customers are the Client's responsibility. Recruitment and placement services must hold any licence or certification required under MLC 2006 (Regulation 1.4) and may not charge seafarers for finding them employment.

22. Dispute Resolution and Governing Law

Disputes between Clients and Crew Members are exclusively between those parties. Disputes with NCW must first be raised in writing within 30 calendar days. This is a contractual condition for NCW's internal dispute process and does not affect statutory limitation periods or consumer rights. These Terms are governed by the laws of Spain.